Privacy Policy — JQKSlot

This Privacy Policy ("Policy") describes how JQKSlot ("we", "us", "our", "the Company", "the Platform") collects, processes, stores, and protects personal data belonging to users ("you", "User "Player") of the website located at https://jqkslot.cam and any associated services provided therein.

JQKSlot is committed to protecting the privacy and personal data of every player on our Platform, including the substantial portion of our user base located across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam. We recognise that the trust you place in us when sharing personal data is a responsibility we do not take lightly.

This Policy should be read alongside our Terms & Conditions, which govern the contractual relationship between you and JQKSlot. By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, whether directly (e.g., full name) or indirectly (e.g., account number combined with other data).
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transfer, or deletion.
• "Data Controller" — JQKSlot, as the entity that determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" — any third-party entity that processes Personal Data on behalf of JQKSlot pursuant to a written data processing agreement.
• "Consent" — a freely given, specific, informed, and unambiguous indication by you that you agree to the processing of your Personal Data for a stated purpose.
• "KYC" — Know Your Customer verification, the process of confirming a User's identity, age, and source of funds in compliance with regulatory requirements.
• "Cookies" — small text files placed on your device by the Platform to facilitate session management, user preference storage, and analytical tracking.

JQKSlot collects the following categories of Personal Data in the course of providing its services:

JQKSlot collects Personal Data through the following mechanisms:

• Direct Submission: Data you provide actively during account registration, KYC document upload, deposit or withdrawal requests, support interactions, and promotional claim forms.
• Automated Collection: Technical and Usage Data collected automatically when you access and interact with the Platform, including through server logs, session tracking systems, and browser fingerprinting where permitted.
• Cookies and Similar Technologies: Data collected via cookies, pixel tags, and local storage to maintain session state, personalise your experience, and conduct first-party analytics. See Section 9 for full cookie disclosure.
• Third-Party Sources: Identity verification data cross-referenced from KYC and AML verification service providers; payment status confirmations from payment processors including DuitNow, FPX, and eWallet platforms; and fraud risk signals from security partners.

JQKSlot processes your Personal Data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to perform the contract between you and JQKSlot — for example, processing your identity information to open an Account, or processing your financial data to execute a withdrawal to your Maybank account.
• Legal Obligation: Processing required for JQKSlot to comply with applicable law, including KYC/AML obligations imposed by our international licensing conditions, tax reporting requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing conducted to pursue JQKSlot's legitimate business interests, including fraud prevention, security monitoring, product improvement, and responsible gambling programme administration, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional activities where you have provided explicit consent, including receipt of promotional communications and participation in opt-in analytics programmes. You may withdraw consent at any time without affecting the lawfulness of prior processing.

JQKSlot uses the Personal Data it collects for the following purposes:

• To create, verify, and administer your Account, including identity verification and age confirmation (minimum 21 years).
• To process deposits and withdrawals in MYR via your selected payment channels and to maintain accurate transaction records.
• To provide customer support in English, Bahasa Melayu, and Mandarin across live chat, WhatsApp, and email channels.
• To monitor and enforce compliance with our Terms & Conditions, including detecting and preventing fraud, collusion, bonus abuse, and money laundering.
• To administer the JQKSlot VIP programme, including tracking tier-qualifying turnover, crediting cashback, and issuing birthday and referal bonuses.
• To conduct responsible gambling monitoring — identifying patterns indicative of problem gambling behaviour and, where appropriate, proactively contacting affected players or applying protective account restrictions.
• To improve the Platform through first-party analytics, A/B testing, and user experience research — all conducted on an aggregated and anonymised basis where possible.
• To send account security alerts, deposit confirmations, withdrawal notifications, and other transactional communications essential to your use of the Platform.
• To send promotional communications (newsletters, bonus offers, tournament announcements) where you have opted in to receive them.

JQKSlot does not sell, rent, or license your Personal Data to third parties for their own marketing or commercial purposes under any circumstances. Data sharing is limited to the following categories of recipient, each engaged under binding data processing or confidentiality agreements:

JQKSlot retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of the Account relationship plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years following the transaction date, in line with standard accounting and audit requirements.
• KYC Documentation: Identity verification documents are retained for five (5) years following the end of the business relationship, in accordance with licensing conditions.
• Support Communications: Live chat transcripts and email correspondence are retained for two (2) years following the date of the interaction, unless subject to an ongoing dispute or investigation.
• Technical Logs: Server access and security logs are retained for up to twelve (12) months, after which they are securely deleted or anonymised.

Following the expiry of applicable retention periods, Personal Data is securely deleted or irreversibly anonymised in accordance with our data lifecycle management procedures.

JQKSlot uses cookies and similar tracking technologies on the Platform. The following categories of cookies are deployed:

• Strictly Necessary Cookies: Essential to the operation of the Platform — enabling login session persistence, security token management, and core functionality. These cookies cannot be disabled without significantly impairing your use of the Platform.
• Performance Cookies: Used to collect anonymised, aggregated data about how Users navigate the Platform (pages visited, session duration, error frequency). This data is used solely for first-party performance optimisation.
• Functional Cookies: Enable personalised Platform features, including remembering your preferred language (English, Bahasa Melayu, or Mandarin), display preferences, and previously accessed game categories.
• Preference Cookies: Store your consent choices and notification preferences so you are not prompted repeatedly for the same decisions.

JQKSlot does not deploy third-party advertising or cross-site tracking cookies. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent certain Platform features from functioning correctly.

JQKSlot implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration, or destruction:

• Transport Encryption: All data transmitted between your browser or device and our servers is encrypted using 256-bit SSL/TLS 1.3 protocols.
• At-Rest Encryption: Sensitive data stored in our databases (including identity documents and financial records) is encrypted at rest using AES-256 encryption.
• Access Controls: Personal Data is accessible only to authorised JQKSlot personnel on a strict need-to-know basis, enforced through role-based access control systems and multi-factor authentication requirements for all administrative access.
• Security Audits: The Platform undergoes regular independent penetration testing and security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: JQKSlot maintains a documented data breach response procedure. In the event of a breach materially affecting your Personal Data, affected users will be notified in accordance with applicable regulatory requirements.

While we implement robust security measures, no online platform can guarantee absolute data security. You are also responsible for maintaining the confidentiality of your Account credentials and using a secure, private network when accessing the Platform.

Subject to applicable law and the limitations imposed by our legal and regulatory obligations (including AML/KYC retention requirements), you hold the following rights in relation to your Personal Data held by JQKSlot:

To exercise any of the above rights, please contact the JQKSlot data protection contact at the email address provided in Section 15. We will respond to all verified requests within thirty (30) calendar days. Identity verification may be required before processing certain requests to prevent unauthorised data access.

The JQKSlot Platform is strictly intended for individuals aged21 years and above. We do not knowingly collect Personal Data from persons under the age of 21. If JQKSlot becomes aware that Personal Data has been collected from an individual under this age without appropriate parental consent, the relevant Account will be closed immediately and all associated data deleted without retention.

If you have reason to believe that a minor has registered an Account or provided Personal Data to JQKSlot without authorisation, please contact us immediately at the support address provided in Section 15 so that we can investigate and take appropriate action.

JQKSlot operates under international gaming licensing and engages service providers located in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside Malaysia. These may include countries in Europe, Asia-Pacific, and the Americas where our technology infrastructure and third-party service providers are based.

Where Personal Data is transferred internationally, JQKSlot implements appropriate safeguards to ensure the continued protection of your data, including:

• Contractual clauses in agreements with Data Processors requiring them to maintain data protection standards equivalent to those described in this Policy.
• Transfer only to jurisdictions that are subject to recognised data protection frameworks, or where specific transfer safeguards are in place.
• Regular review of international data transfer arrangements to ensure ongoing adequacy of protection measures.

JQKSlot reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or Platform functionality. When material changes are made, we will notify registered Users via the email address associated with their Account and post a prominent notice on the Platform.

Minor non-material amendments (such as typographic corrections or clarifications that do not alter the substance of your rights) may be made without individual notification, though the updated version will always be accessible at https://jqkslot.cam/privacy-policy with a revised "Last Updated" date.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and may request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the JQKSlot data protection team through the following channels:

JQKSlot is committed to resolving all privacy-related concerns promptly and transparently. If you feel your concern has not been addressed satisfactorily, you may also lodge a complaint with the data protection authority relevant to your jurisdiction of residence.